MyWatSan is your Complaints Platform for the submission of water and sewerage complaints to your water supply and sanitation provider. Unresolved complaints will be automatically escalated to the regulator, NWASCO.

Your complaints will never remain unresolved.

How it works



About MyWatSan Quickfix


MyWatSan Quickfix ™ is an initiative of the National Water and Sanitation Council (NWASCO) , established with the sole purpose of giving the customer a say in matters of water and sanitation.

The National Water Supply and Sanitation Council (NWASCO) regulates water providers for efficiency and sustainability of water supply and sanitation service provision. Established by the Water Supply and Sanitation (WSS) Act No. 28 of 1997, NWASCO is mandated to balance social and commercial interests, protect consumers from exploitation and providers from undue political interference. The regulator links water and sanitation prices to sustainability of systems and performance of providers. At the same time NWASCO ensures that social interests are taken into account as well as preventing consumers from paying for the inefficiencies of the service providers.

Since commencement of operations in 2000, consistent and objective rules for regulation have been developed aimed at promoting long term efficient provision of water supply and sanitation services in line with the country's national development agenda.


© 2018 Developed , Maintained and Hosted for NWASCO by The Copperbelt University