MyWatSan is your Complaints Platform for the submission of water and sewerage complaints to your water supply and sanitation provider. Unresolved complaints will be automatically escalated to the regulator, NWASCO.

Your complaints will never remain unresolved.

How it works


Complaints that are submitted either in written format or orally (by phone or walk-in), will be entered into the online complaints platform on your behalf by your water and sewerage company and they will give you a reference number to follow-up your complaint.

© 2019 Developed , Maintained and Hosted for NWASCO by The Copperbelt University